Relish Cafe – Terms and Conditions

Quotes are valid for 30 days. However, Relish Café reserves the right to modify or cancel any quote at any time but will only do so after providing notice to the customer.  

Relish Café reserves the right to requote if guest numbers quoted or guest numbers confirmed in a booking change, or if catering costs such as food prices increase. 

A deposit of 25% may be required to confirm the customer’s booking. The deposit is transferrable, however non-refundable, unless otherwise agreed at the absolute discretion of Relish Café.   

All prices listed on Relish Café’s menu are exclusive of GST. Additional charges apply for delivery and dietary requirements. For cancellations, customers must notify Relish Café at least 24 hours in advance. No refunds will be issued for cancellations made within 24 hours. 

Payment may be required in full prior to the supply of catering or hire services. However, if Relish Café invoices the customer after the catering/hire services have been supplied, the invoice must be paid within 14 days of the date of that invoice, unless otherwise agreed by Relish Café. If the invoice is not paid in full within the due date, or a date agreed by Relish Café, an additional interest of 15% per month for the outstanding debt may be charged by Relish Café. If the collection of an overdue account is outsourced to a third-party debt Collection Company, the customer agrees that any fee/commission charged by that company will be added to the customers invoice and will become payable as part of the total outstanding debt.  

The final invoice may not match the quote provided. This is due to some items, such as beverage consumption, hire damage (if any) and final staffing hours that will need to be calculated after your event (this quote is based on an estimate of staff hours – if applicable).   

Items included as hire equipment or any other plates or dishes used to serve or deliver remains the property of Relish Café (referred to as the equipment). The customer agrees to take proper care of this Equipment and shall indemnify Relish Café against any damage, breakage, loss or loss from theft. Relish Café is not liable for any loss suffered by the customer or liability incurred by the customer because of damage or breakage to the Equipment.   

If the customer is not present for the return of equipment to Relish Café, they shall not be entitled to dispute the condition and quantity of the returned equipment. Where the equipment is left at a venue and Relish Café collects the Equipment either the next day, or later, the responsibility and liability of damage, breakage or loss remains with the customer.   

The customer shall not have any right of rejection of the catering supplied. In the event of any dispute, including disputes regarding quality or delivery delay, the customer must accept and pay for the catering and later settle any claim with Relish Café. Relish Café shall not be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of either party.   

By accepting Relish Café’s quote either verbally, or by return email, it means you agree to be bound by Relish Café’s Terms and Conditions of Trade.